FAQ

List of 12 frequently asked questions.

  • Are there bank fees associated with payments that are not successful? 

    A fee of $30 will be applied to your account for any failed payment processed via auto-debit, phone, web or failed check payments. Your bank may also impose additional fees. 

  • How can I setup new banking information to pay automatically each month?

    Changes to banking information MUST be made at least three business days before your next scheduled debit. You can update your banking or recurring credit/debit card information by logging in to your account at parent.smarttuition.com or you can call us directly at (888) 868-8828.

  • What can I do once I have logged into my Tuition Management account online? 

    On our parent website you can do the following:
    • Make a payment
    • Review payment history
    • Change/edit your payment information
    • Update your personal information
    • View and print invoices (if you are not on automatic debit)
    • See an itemized breakdown of tuition, fees and discounts billed to your account

  • Whom should I contact if I have questions regarding my bill? 

    Our Parent Contact Center is available to help you at (888) 868-8828.  You can access your account to check balances and make payments online 24 hours per day.  Our Parent Contact Center team is able to:
    • Provide you with balance and account information
    • Take a payment or update your payment information
    • Review your payment history
    • Update your personal and contact information
    • Provide or change your online username and password
    • Address concerns regarding your account

  • What credit cards does Tuition Management accept? 

    Depending upon your state and school policy, Tuition Management can accept VISA™, MasterCard™, American Express™ and Discover™ credit and debit cards. Please note that a convenience fee may apply at a rate of 2.85% for any debit or credit card.  You can use your credit card to make monthly recurring payments.  VISA Checkout™ virtual wallet is also available.

  • Is there a way I can update my username and password? 

    You can update your password directly from your Tuition Management account at parent.smarttuition.com.  Or you can call us at (888) 868-8828 and a representative will be able to update your user name and password.

  • Can I pay by check? 

    If you would like to use your checking account to pay, you can do this by mailing a check, making a one-time payment online, calling in a payment by phone, or by setting up automatic monthly payments directly from your checking or savings account. If you are mailing a check, please mail it to Tuition Management at PO BOX 11731, Newark, NJ 07101-4731 OR to Tuition Management at PO BOX 54228, Los Angeles, CA 90054-0228.  Please remember to include your Smart Family ID.

  • What if I think an amount on my bill is incorrect? 

    If you disagree with any of the amounts on your bill, you can contact our Parent Contact Center. We will contact the school on your behalf to clarify the amount due. Tuition Management is not authorized to modify the amount of tuition due or to arrange for alternative payment plans without your school’s approval.

  • My tuition is due in two days. What is the quickest way to make a payment?

    Tuition Management offers two immediate payment options including:
    • Pay online here
    • Pay over the phone by calling (888) 868-8828 
    Note: Payments made by phone and web are posted the same day they are received. 

  • Why is my monthly amount different each month? 

    Your total due may change month to month due to fees, discounts, and adjustments that have been made by your school. 

  • What is my school’s late payment policy? 

    Payments are due on or before your due date. There is no grace period. If your payment is not made by your due date, or you are carrying an outstanding balance, a Follow Up Service Fee may apply. Tuition Management will remind you of your upcoming payment to help you pay on time. We will also advise you when you have missed a payment to help you avoid any future fees.

  • Can I pay using my bank’s online bill pay service? 

    Yes, you can utilize your bank’s online bill pay service to send payments to Tuition Management. Please note:  Online bill pay might not electronically transfer funds to Tuition Management; instead, your bank may mail a paper check to us. We advise you to set up your online bill pay to occur at least 7-10 days prior to your due date to ensure the check is received and processed by your scheduled due date.
Notice of Nondiscriminatory Policy as to Students: The Orchard School values diversity and seeks talented students. Orchard admits students of any race, color, national origin and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. Orchard does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, or age in administration of its educational policies, admissions policies, and athletic and other school-administered programs.